In response to Mr. Maedgen's review, I would first like to say that I am sorry that you felt your experience was so terrible. However, I feel the need to clarify a couple of things in your review. It is our policy to inspect a customers vehicle prior to working on it to note any damages and/or stains in the interior etc. When you brought your 2006 Infiniti into our shop in June of this year, there were too many blemishes on the outside and inside to even begin to list them. Example: Your skid plate that must be removed in order to change the oil was zipped tied in place. I do admit that the dip stick was not properly reinstalled. Even though we did not dirty your interior, we still cleaned the front floor board of your vehicle and cleaned up any oil under the hood. You returned to our shop a month after your oil change to tell us that we caused the trim to come off while you were driving. Even though we did not cause this damage, we fixed it at no cost to you. We did offer you a free oil change for your troubles. We did everything possible to satisfy you. You wanted us to give you an alignment for free for your troubles. Rodney is the owner and yes he did ask you not to return due to the fact that there was no way you were ever going to be satisfied with our services and thought it best to part ways. We do stand behind our work and our employees.
On my way to Houston I stopped for a simple oil change, I would never bring my vehicle here again. Not only did they get grease all over my interior but they couldn't even manage to put my dip stick in the right place so by the time I got to Houston oil was leaking all over my engine. Also part of the trim on my hood ,which had no damage to it prior, broke off and went sailing into the wind while I was on the highway. I spoke to a manager and all he said he could do was give me a free oil change. Great right? I'm sooo excited to leave my car back in your competent hands
Performance Plus Auto And Top Drives is a US Car Repair based in Three Rivers, Texas. Performance Plus Auto And Top Drives is located at 210 N Harborth Ave, Three Rivers, TX 78071, USA.
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